Refund, Return & Exchange Policy – Sencei.in

At Sencei, we strive to provide high-quality women’s fashion. If you are not fully satisfied with your purchase, we’re here to help.1. Return & Exchange Window

• Customers can request a return or exchange within 7 days of delivery.
• Requests raised after 7 days will not be accepted.

2. Eligibility for ReturnsTo be eligible:

• The item must be unused, unworn, and unwashed.
• All original tags and packaging must be intact.
• The product should not be damaged or altered.

3. Exchange Policy

• Exchanges are allowed for:
  • Size issues
  • Defective or damaged products
• If the requested item is unavailable, a refund will be provided.

4. Refund Policy

• Refunds are processed only after a quality check of the returned item.
• Refunds will be issued to your bank account. Bank details along with a cancelled cheque must be provided for verification.
• Processing time: within 7 days from receipt and approval of the returned item.

5. Reverse Pickup / Shipping

• Free pickup is available for:
  • Damaged or wrong products delivered
• For other reasons (size, preference):
  • A ₹150 return shipping fee may be deducted.

6. Damaged or Incorrect Products

• Must be reported within 48 hours of delivery.
• Please share images/videos as proof via email or WhatsApp.

7. Order Cancellation

• Orders can be cancelled before dispatch only.
• Once shipped, cancellation is not possible.

8. Contact UsFor return/exchange requests:

• Email: support@sencei.in, accounts@knitsandweaves.in
• WhatsApp: +91-73576-57700, +91-9116141888